KONTRONIK USA contact information. UPDATE needed

[Puttputt maru]

I just sent an email based on the sticky of the same title and got this:

Dear Sir or Madam,

thank you very much for your e-mail. We recently changed our distribution system in the USA. Your e-mail is forwarded to info@kontronik.com and will be answered as soon as possible.

You can contact us for any question under:

KONTRONIK+SOBEK Drives GmbH
Etzwiesenstraße 35/1
72108 Rottenburg-Hailfingen

Tel./Phone: +49 7457 9435-0
Mail: info(at)kontronik.com


Especially for repairs in the USA you can also use the following contact:

KONTRONIK USA
- service-
PO Box 5
Oakville, IN 47367
USA

mail: repair.usa(at)kontronik.com


With kind regards from Rottenburg

So it seems that now everything goes to Germany.

[Puttputt maru]

An update. Wonderful, no service in north America that promises a nice turn around time!!! I think I will use a buffer pack to initiate and make sure I get the new version if I buy an other one. This better be a great ESC.

Dear Sir,

Charles is not a employee of Kontronik anymore so send the defective controller to us in germany.



Mit freundlichen Grüßen aus Rottenburg | With kind regards from Rottenburg

Axel Edelböck
technischer Support | technical support
Telefon +49 7457 9435 0 · Fax +49 7457 943590
service@kontronik.com

http://www.kontronik.com

[alexf1852]

This is alarming. I sent my HeliJive to Charles on 8/28 and they received it on 8/31. He hasn't responded to any PMs or emails since then. So I don't know if he even sent it on to Germany.

[Wh1teAfr1can]

Originally Posted by alexf1852

This is alarming. I sent my HeliJive to Charles on 8/28 and they received it on 8/31. He hasn't responded to any PMs or emails since then. So I don't know if he even sent it on to Germany.

Send Kontronik an email directly

[alexf1852]

Originally Posted by Wh1teAfr1can

Send Kontronik an email directly

I did. We'll see what happens?

[Wh1teAfr1can]

as far as I know Charles has sent all items he had to Kontronik.

[DCflyer]

I just don't understand Kontronik.............

[alexf1852]

When I sent an email to Charles @ kontronik, they already had control of that email account unbeknownst to me. And they never answered to that email. So I'm not too hopeful that they will respond. I just want my HeliJive fixed and sent back to me even if I have to pay a repair fee.

[Ty89m]

What is the average turn around time? Wanting to send my Jive Pro in so I can get a newer model without the start up bug. Something tells me it'll take a fair bit..

[dl7uae]

It is not true.. It is all a question of wording, Richard.

[Wh1teAfr1can]

Originally Posted by dl7uae

Kontronik have been acquired by Sobek about a year ago.
They have now taken the reins.
Apparently they have a different strategy. I draw some hope from changes, on the one hand...
We'll see...

This is not true. Kontronik has been dealing with Sobek for many years. The industrial sector shares the name for business purposes, but as far as Kontronik as a whole is concerned they maintain their own management team and control their own direction.

[Ace Dude]

Sobek did post an announcement on their website a while back:

http://sobek-motorsporttechnik.de/bl...ent-kontronik/

SOBEK announces strategic investment in KONTRONIK

SOBEK and KONTRONIK Gesellschaft für Elektronik mbH agreed to strengthen their existing strategic alliance through an equity stake acquisition in August 2013. KONTRONIK develops BLDC-motors and ECUs for high performance applications. The investment in KONTRONIK underscores our commitment to follow the trend towards electrification. KONTRONIK offers a new and interesting business area to SOBEK, with innovative ideas that will support to design the next generation of high performance electric solutions. Our development capacities for hydraulic and pneumatic components remain unaffected.

[Wh1teAfr1can]

Originally Posted by dl7uae

It is not true.. It is all a question of wording, Richard.

Again you are confusing industrial products with hobby products.

[dl7uae]

I do not, read the news text on Kontrol-X. I apologize for the screen shot.
(Have you ever heard of the commercial register?)

I do not understand where ever would be the problem. It does not care who is a shareholder.
Kontronik + Sobek Drives is under new management. This obviously has its own strategic or tactical ideas, see distribution in US, - the occasion. This is quite normal.
I never said a negative word, quite the opposite: I draw hope from it, that improvement occurs. Fixing of the hardware design flaw seems to be a sign.

OK, Richard, I'm going to not impose you the burden of aggressive defense anymore. I will not post in this board anymore even not on questions about our (R2) products. I promise it, faithfully! (I know, I am the "enemy" )

cu or not

[Wh1teAfr1can]

Originally Posted by dl7uae

I do not, read the news text on Kontrol-X. I apologize for the screen shot.
(Have you ever heard of the commercial register?)

I do not understand where ever would be the problem. It does not care who is a shareholder.
Kontronik + Sobek Drives is under new management. This obviously has its own strategic or tactical ideas, see distribution in US, - the occasion. This is quite normal.
I never said a negative word, quite the opposite: I draw hope from it, that improvement occurs. Fixing of the hardware design flaw seems to be a sign.

OK, Richard, I'm going to not impose you the burden of aggressive defense anymore. I will not post in this board anymore even not on questions about our (R2) products. I promise it, faithfully! (I know, I am the "enemy" )

cu or not

I am simply making sure the facts are out there. I never said you were being negative.

[EatMorePizza]

As of 5 days ago I was told to ship my progunit to Oakville for service.

[dominoedge]

Originally Posted by Puttputt maru

So it seems that now everything goes to Germany.

How did you come to this conclusion based on the Kontronik response? That's doesn't seem to be what the email is saying. Sounds like everything in the US goes to Indiana.