Lynx - Protos 500 Canopy - Support Ticket

[HarryR]

Here is an example of good customer service! I sent an email to Lynx with questions around a Protos 500 Canopy. Here is the Ticket they opened up.
Subject: Protos 500 Canopy
Tracking ID: 5QCZCVN3L7
Ticket status: Resolved
Created on: 2014-06-07 20:39:45
Last update: 2014-06-16 12:42:16
Last replier: Harry R
Category: Default
Replies: 3
Priority: Low

Date: 2014-06-07 20:39:45
Name: Harry R
E-mail: XXXXXXXXXX
IP: xxxx
Message:
Based on the pictures, the mounting holes / grommets are not done. Is that correct? Also, is the Protos 500 same size or larger to accommodate a larger Lipo a little bit easier?
Date: 2014-06-14 05:26:54
Name: Anna Yen
Message:
Hi Harry sorry for contact you late our canopy with grommet are done before we ship it to you,please don't worry any need more than welcome have a nice day

Anna Customers Service Jr. Manager Lynx Heli Innovations E-Mail: service@lynxheli.com

Date: 2014-06-16 00:04:00
Name: Anna Yen
Message:
P 500 speed canopy is under mold production, we delay because we decided to increase the front volume to get little more space for the battery. Luca

Anna Customers Service Jr. Manager Lynx Heli Innovations E-Mail: service@lynxheli.com

Date: 2014-06-16 12:42:16
Name: Harry R
Message:
Thank you Anna!!!
--- End of ticket ---


Now that is a good support example!! Just wanted you all to see it..