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stocksy27 · 03-08-2013, 02:39 AM

Quote:

Originally Posted by Luisito

Does anyone know what serial numbers are considered as the "first batch" with update issues? Mine is 00318.

Id like to know this too!!
i had 00294 which was faulty (loose item inside) so that got sent back and replaced with 00141 but that came with 3.1 although it only lasted 16seconds before going pop so its back at Kontronik.

smsodhi · 03-08-2013, 02:47 AM

Quote:

Originally Posted by stocksy27

Id like to know this too!!
i had 00294 which was faulty (loose item inside) so that got sent back and replaced with 00141 but that came with 3.1 although it only lasted 16seconds before going pop so its back at Kontronik.

I would email them and ask them to update it while it is with them.

PHANTMXR6 · 03-08-2013, 06:48 AM

Quote:

Originally Posted by smsodhi

I would email them and ask them to update it while it is with them.

Why would you have to ask?
For the amount of money this speedie asks, you would think the manufacturer would upgrade/update everything to the latest and greatest while they have it??

That would be my expectation anyway.

smsodhi · 03-08-2013, 07:10 AM

Quote:

Originally Posted by PHANTMXR6

Why would you have to ask?
For the amount of money this speedie asks, you would think the manufacturer would upgrade/update everything to the latest and greatest while they have it??

That would be my expectation anyway.

Couldn't agree more.

What if they don't, and send it back? It costs nothing to send an email.

stocksy27 · 03-08-2013, 07:26 AM

Quote:

Originally Posted by PHANTMXR6

Why would you have to ask?
For the amount of money this speedie asks, you would think the manufacturer would upgrade/update everything to the latest and greatest while they have it??

That would be my expectation anyway.

You would also think that for the money and the reputation of the manufacturer that they would make it work problem free? I did put a note in the sevice form for them to update it seen as the Germans aren't acting very German latley :-)

jamin_00 · 03-08-2013, 07:29 AM

Quote:

Originally Posted by PHANTMXR6

Why would you have to ask?
For the amount of money this speedie asks, you would think the manufacturer would upgrade/update everything to the latest and greatest while they have it??

That would be my expectation anyway.

There is a box to tick if you want the software upgraded or not on the service form that you need to send in with an item going back to the factory.

What if a customer does NOT want it upgraded for whatever reason, what happens then if they took it upon themselves to upgrade it?

Simply tick the box if you do

abanihani · 03-08-2013, 07:39 AM

yah, you will not lose anything by checking the box and emailing them. I recently recieved my Pyro from them after they fixed the glue magnets and have requested to change the shaft yo the long version and they forgot

rdavis · 03-08-2013, 07:52 AM

We will see how it goes, both of my ESC's are going back today because of the failure to load the new firmware.

They should be under warranty but no receipts but I requested them from RotoQuest and Experience and will email them. I am shipping them air so I'm interested to see the turnaround.

Both ESC are new and were used for fresh builds this winter with both having less than 5 flights on them.

I will surely keep you all posted but I will say this, K-USA PM'ed me 5 or 6 times trying to help right away which I thought was really great.

rdavis · 03-08-2013, 08:16 AM

Gents, Quick question, which address to I send back the parts to be serviced? I don't know the German address format and there appear to be several on the service form, hence my question.

Thank you.

Luisito · 03-08-2013, 08:27 AM

If the company wants to improve relations and reduce the number of support questions then they need to communicate this to the customers.

Knowing clearly what address to send return parts is one as well as clearly posting on their website which serial numbers are affected by this issue. It would be nice that they also clearly posted specs on their motors without having to hunt it down.

PHANTMXR6 · 03-08-2013, 08:31 AM

I didn't realize there was a checkbox to update a device.
Only new to Kosmik so bear with me team.

rdavis · 03-08-2013, 08:34 AM

KONTRONIK_Service_Form.pdf

Here is the form, filled out and ready to go, for those who care to see it. As you can see, I want it fixed no matter if Warranty covers or not.

jtjohn1 · 03-08-2013, 09:06 AM

Quote:

Originally Posted by rdavis

Attachment 401601

Here is the form, filled out and ready to go, for those who care to see it. As you can see, I want it fixed no matter if Warranty covers or not.

They have only been available for less than a year so I am sure the warranty will cover it.

Did you order them online?? If so you can just print out the email receipt and that should be golden

If your interested in having them upgraded to the Kool Kosmik now would be the time to do it though.

CACN · 03-08-2013, 11:29 AM

Quote:

Originally Posted by rdavis

Gents, Quick question, which address to I send back the parts to be serviced? I don't know the German address format and there appear to be several on the service form, hence my question.

Thank you.

This is the adress I sent mine to:

KONTRONIK GmbH
-Service-
Etzwiesenstr. 35/1
72108 Rottenburg
Germany

Make sure you write down "Return for service", so the German customs won't hold on to it.

jamin_00 · 03-08-2013, 01:24 PM

Quote:

Originally Posted by PHANTMXR6

I didn't realize there was a checkbox to update a device.
Only new to Kosmik so bear with me team.

No prob

Quote:

Originally Posted by CACN

This is the adress I sent mine to:

KONTRONIK GmbH
-Service-
Etzwiesenstr. 35/1
72108 Rottenburg
Germany

Make sure you write down "Return for service", so the German customs won't hold on to it.

That is the correct address

hitman5354 · 03-08-2013, 01:25 PM

Does the kosmik 200 need to send it to K for update like the k160?

rebeltrousers · 03-08-2013, 02:11 PM

I thought it was the other way round?
There were 200s that needed the hardware update, not 160s?

My 160 is running whatever firmware it came with.....it seems to be working great so I'm going to leave it alone!

jamin_00 · 03-08-2013, 02:22 PM

Quote:

Originally Posted by rebeltrousers

I thought it was the other way round?
There were 200s that needed the hardware update, not 160s?

My 160 is running whatever firmware it came with.....it seems to be working great so I'm going to leave it alone!

http://www.kontronik.com/index.php?o...mid=13&lang=en

Send me a log file and I'll let you know what version you have if you like

rdavis · 03-08-2013, 03:00 PM

Many thanks Gents... Charles is going to give it a go and then if he can't fix then we are going to send off to Germany.

rossk · 03-09-2013, 04:11 AM

Hmm to update or not update that is thy question

03-08-2013, 07:39 AM	#27 (permalink)
abanihani Registered Users Join Date: Dec 2009	yah, you will not lose anything by checking the box and emailing them. I recently recieved my Pyro from them after they fixed the glue magnets and have requested to change the shaft yo the long version and they forgot __________________ _____________

03-08-2013, 07:52 AM	#28 (permalink)
rdavis Registered Users Join Date: Nov 2010	We will see how it goes, both of my ESC's are going back today because of the failure to load the new firmware. They should be under warranty but no receipts but I requested them from RotoQuest and Experience and will email them. I am shipping them air so I'm interested to see the turnaround. Both ESC are new and were used for fresh builds this winter with both having less than 5 flights on them. I will surely keep you all posted but I will say this, K-USA PM'ed me 5 or 6 times trying to help right away which I thought was really great. __________________ Synergy N5c TT \| JR Forza 700 \| Bell 430 Turbine

03-08-2013, 08:16 AM	#29 (permalink)
rdavis Registered Users Join Date: Nov 2010	Gents, Quick question, which address to I send back the parts to be serviced? I don't know the German address format and there appear to be several on the service form, hence my question. Thank you. __________________ Synergy N5c TT \| JR Forza 700 \| Bell 430 Turbine

03-08-2013, 08:27 AM	#30 (permalink)
Luisito Registered Users Join Date: Jun 2010	If the company wants to improve relations and reduce the number of support questions then they need to communicate this to the customers. Knowing clearly what address to send return parts is one as well as clearly posting on their website which serial numbers are affected by this issue. It would be nice that they also clearly posted specs on their motors without having to hunt it down. __________________ *Team MikadoUSA - Luis*

03-08-2013, 08:31 AM	#31 (permalink)
PHANTMXR6 Registered Users My HF Map location Join Date: May 2008	I didn't realize there was a checkbox to update a device. Only new to Kosmik so bear with me team. __________________ Trex family.....100, 450L, 550E 3GX. Goblin 770.Goblin 700 speed machine. Goblin 380. JR X9503.

03-08-2013, 08:34 AM	#32 (permalink)
rdavis Registered Users Join Date: Nov 2010	KONTRONIK_Service_Form.pdf Here is the form, filled out and ready to go, for those who care to see it. As you can see, I want it fixed no matter if Warranty covers or not. __________________ Synergy N5c TT \| JR Forza 700 \| Bell 430 Turbine

03-08-2013, 01:25 PM	#36 (permalink)
hitman5354 Registered Users Join Date: Aug 2012	Does the kosmik 200 need to send it to K for update like the k160? __________________ RIP Roman Pirozek Jr. Godspeed. Team Thunder Power

03-08-2013, 02:11 PM	#37 (permalink)
rebeltrousers Registered Users Join Date: May 2009	I thought it was the other way round? There were 200s that needed the hardware update, not 160s? My 160 is running whatever firmware it came with.....it seems to be working great so I'm going to leave it alone! __________________ Silverline V-bar, Vbar Control #205

03-08-2013, 03:00 PM	#39 (permalink)
rdavis Registered Users Join Date: Nov 2010	Many thanks Gents... Charles is going to give it a go and then if he can't fix then we are going to send off to Germany. __________________ Synergy N5c TT \| JR Forza 700 \| Bell 430 Turbine

03-09-2013, 04:11 AM	#40 (permalink)
rossk Registered Users Join Date: Mar 2012	Kosmik Firmware V3.2 is out Hmm to update or not update that is thy question __________________ [B]TT E820 - Kosmik 200, Scorp 5035 TT G4.1(x2) - OS 91 3D Speed, Hatori MSH Brains + JETI DS-16

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