04-06-2012, 10:11 PM
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#62 (permalink)
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Registered Users
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brazeaum is signing up on all the forums to make a single post to defame FMA, don't expect him to reply.
Quote:
Originally Posted by Jamie Marks
Dear Brazeaum,
When you join a forum, as you did today, with the express intent of posting your dissatisfaction with FMA's service, it is appropriate for me to respond to your post so that ALL of the facts are known by the readers.
The 10S charger in question was purchased in July, 2009. It was returned for service in September, 2011. By your admission, you received an e-mail dated September 29, 2011 from Cindy Marks of FMA, informing you that our tech. department determined the charger was unrepairable because it had been over voltaged. She offered you the option of a 10S refurbished charger for $60. We received no response from you to that e-mail. Six months later, today, you called to inquire about the charger. After Cindy calmly explained the situation to you, you continued to state your dissatisfaction with FMA's poor CS. Your request was for FMA to sell you a new 10S charger for $60. I then took the call and informed you that we would not sell you a new 10S charger for $60 under the circumstances. I did get frustrated with your seeming lack of understanding and what I perceived as a very unreasonable request, but at no time did Cindy or I use bad language with you as you falsely state in your post.
Sorry, but I don't feel good customer service extends to outlandish demands such as yours.
Regards,
Jamie Marks
V.P.
FMA, Inc.
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Quote:
Originally Posted by brazeaum
I purchased a Cellpro 10s charger from FMA Direct and it worked fine for a few months. The charger then became defective and I sent it in for repair.
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I believe Jamie that you owned it for over two years not "a few months" and that it didn't "become defective" but that you did kill it.
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