PL8 Input Voltage error

[jonathancassar]

I have had my Powerlab 8 V2 for about three weeks now. I have been very happy with it and has performed flawlessly until today. Suddenly it wont charge anymore and is giving me two particular errors:
-Error 4 Supply unstable
- Error 3 Supply >32 volts
My original power supply is a chargery 12-24 volt 50 A supply running at 240 volt ac from the mains. The charger starts to make a clicking sound just before starting the charge cycle then beeps one of the errors above and asks to push to reset. I have tried numerous things in vain: Connected to a different power supply, connected to a simply 12 volt Pb battery, did a factory restore, downgraded to v3.31 and back to v3.32. None of this worked. One strange thing is when going to the supply tab whilst connected to the computer the input voltage remains around 26v even when connected to just a 12 v Pb battery and is very unstable! I am quite disappointed sine I tried to make a search but no one seems to have had this problem before. I bout this directly from FMA Singapore store.
Anybody could help me out with this?

[Ace Dude]

Since you're getting the same results after testing with multiple power sources I think it may be a possible hardware issue. I'd recommend opening a cases with Revolectrix on their website here:

http://www.revolectrix.com/support_options.htm

[jonathancassar]

That's what I did bu ttill now no reply! They are really slow to respond!

[Jamie Marks]

Originally Posted by jonathancassar

That's what I did bu ttill now no reply! They are really slow to respond!

All cases come through Revo USA. You opened a case today, July 1 at 1:30AM EST. We responded to your case at 9:30AM EST today. Your case has been referred to the point of purchase at REVO Singapore. Vince Oh will respond to you directly through your case. Please recognize that in many cases we are operating in different time zones.

Jamie Marks
REVO USA

[Rdavis007]

Originally Posted by jonathancassar

I have had my Powerlab 8 V2 for about three weeks now. I have been very happy with it and has performed flawlessly until today. Suddenly it wont charge anymore and is giving me two particular errors:
-Error 4 Supply unstable
- Error 3 Supply >32 volts
My original power supply is a chargery 12-24 volt 50 A supply running at 240 volt ac from the mains. The charger starts to make a clicking sound just before starting the charge cycle then beeps one of the errors above and asks to push to reset. I have tried numerous things in vain: Connected to a different power supply, connected to a simply 12 volt Pb battery, did a factory restore, downgraded to v3.31 and back to v3.32. None of this worked. One strange thing is when going to the supply tab whilst connected to the computer the input voltage remains around 26v even when connected to just a 12 v Pb battery and is very unstable! I am quite disappointed sine I tried to make a search but no one seems to have had this problem before. I bout this directly from FMA Singapore store.
Anybody could help me out with this?

I too have a simular issue with my PL8. I spoke with the Revoletrix support staff today and am waiting on an RMA number to return the unit. I have "Safety Error 82" on my unit and was advise to return for a repair. They were quick to answer when I called the support number by phone.
Good Luck
Rdavis007

[jonathancassar]

I did manage to get my RMA number. Will be shipping this out today. Shipping from my country is really expensive. It will cost me around 80 Euro to get his back to them. And I was quoted at over 200 Euro to post via UPS!! I hope it will prove more reliable. Hope to get it back soon. Its a great charger for sure I loved it till this happened.