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Old 04-08-2013, 12:52 PM   #1
memosteve
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Default Lost CD/DVD...rant about Phoenix

I lost my CD/DVD, wasn't too worried about it until my computer crashed....permanently!

I bought a new computer, and now, can't fly my sim!

I went to the Phoenix site, thinking "it'll just be a download, as the dongle is the key/proof you own/bought the sim." Imagine my shock when I discovered I'll not only have to buy the stupid disc, and pay for shipping, but also wait for the stupid thing to ship from across the pond...not a happy camper!

To make matters worse, I said; "screw it...just get the stupid disk coming!" When I went to pay, their pay system just gives me a fail/error when trying to check out!

I've been a diehard Phoenix fan since day one, and have recommended it to many people over the years (I'm the president of my club, the club trainer, introduce new people to the hobby, and I'm a sponsored pilot).

I'm now strongly considering dumping Phoenix and going back to RF (had them originally)!

I mean, what software company, in this day and age, doesn't offer their software as a download (paid or not) to their customers, especially when they know if the person/customer has already paid to use their software/service (gotta have the physical dongle as the key)?

I wouldn't mind paying for the download (still don't think that's justified, especially considering they don't charge for updates, new models, new sites, etc..) but, to have to wait for a physical disc to ship from overseas is just plain ridiculous!
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Old 04-08-2013, 02:45 PM   #2
Khal
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I, too, feel it's a little antiquated not to provide the software as a download.

But take pill, mate. Your apathy is not their fault and as I understand it, they're not obliged to just hand over another copy.

Still, there is a solution, here;

http://www.helibuy.com/pub/download/latest.html

Lucky you
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Old 04-19-2013, 03:17 PM   #3
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had similar problem with paying.
do it in the middle of the night 3AM, and it will work.
takes 2 weeks to get the disk.
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Old 04-19-2013, 03:25 PM   #4
Jurica
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Don't pay for another disk. Just download the installer from the internet and update it. You already paid for the simulator so you're not stealing from them if that's what you're worrying about..

-J
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Old 02-15-2016, 07:10 PM   #5
tworst
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Where can I find the download?
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Old 02-15-2016, 07:45 PM   #6
tworst
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I thought one time I found a link here on helifreak but can't find it now. It was a link to an FTP site at Phoenix or from their support somehow.
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Old 02-15-2016, 10:22 PM   #7
franknsled
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The link is in the "phoenix 5.5dvd" thread further down this page.
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Old 02-15-2016, 10:40 PM   #8
Blade Scraper
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As long as you have the inter-link cable, the disc is irrelevant in terms of proof of product ownership or ability to install the software if the disc is lost or damaged.

This is one very big strength in this era of product subscriptions that have to be renewed annually, or licenses that limit the installation to a single PC - replace the PC and you have to buy it all over again. And the lifetime free updates is another feature that is so rare to find its almost unique.

Add it all up with an already great sim and Phoenix is tough to beat.
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Old 02-16-2016, 05:16 AM   #9
Toocool4
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Quote:
Originally Posted by tworst View Post
Where can I find the download?
Post number 1 on this thread http://www.helifreak.com/showthread.php?t=725757
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Old 02-16-2016, 11:51 AM   #10
tworst
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Thanks, don't know how I missed that. Maybe I was looking for the link to be hot and underlined.
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