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700 Class Electric Helicopters 700 Class Electric Helicopters manufactured by Align, Tarot, SYMA, Airhog, Chaos, HK and similar.


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Old 11-15-2012, 09:54 PM   #61
Tim@AssuranceRc
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Originally Posted by sarah1097 View Post
This is the reason I went with Sab instead of align. I really wanted the new dfc 700 but align's customer support is below failing. Speaking w Tim from assurance is pointless since he never cares. I tried calling at least 10 times on a different issue and he was never there nor would he call back. In addition I had a problem w some parts on my Sab goblin and they just sent me the parts. With Tim he makes you send the parts receipt and then if then you may get them at cost. Not to mention it takes him 6 weeks to do anything. I am normally not this critical but align as all but lost my trust and business. I have never spoken to Jeff so I can comment because that would be unprofessional but I feel bad for all those who have been loyal to align and they get no service of barely any at all. The sad part is that I still really enjoy my align helicopters that I have. (Specially my 700 f3c)
Hello Sarah

I apologize if I did not get back to you in a timely manner but I have never talked to you, nor did you call. I have only spoken to your "brother". My sales staff is really good at giving me messages for customer calls I may have missed.

I strive to provide excellent service. My usual turn time for RMA items is 2-4 days. You may also feel free to email me at tim@alignrcusa.com

Tim T.
Align USA
562-598-4700 x10
tim@alignrcusa.com
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Old 11-15-2012, 10:31 PM   #62
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Dear Tim

I disagree with your response but will pm you and email or call you. I am sorry for posting your name in a forum it is /was unprofessional.

Sarah
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Old 11-16-2012, 07:59 AM   #63
Dino Spadaccini
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guys i was contacted by the factory and a solutions is being worked on at the moment i feel that you will all like what Align will come up with

Dino
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Old 11-16-2012, 08:04 AM   #64
msallua
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Quote:
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guys i was contacted by the factory and a solutions is being worked on at the moment i feel that you will all like what Align will come up with

Dino
Thanks for the feedback

I have no vibration problems in this moment.
What is the recommendation of the factory?
Will our birds should be grounded?
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Old 11-17-2012, 06:52 PM   #65
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ok i have flown my dfc 3 times first off i have had a 3gx reset that demolished my first 700v2 and when i called assurance i was given some rediculous discount i found a kit for cheaper than they quoted me at another dealer so when i got my dfc that was the first to go i got a vbar my first flight i had alot of vibes tore it down rebuilt it sanded the main shaft shim flew again still alot of vibes so i put the kde pitch slider links no change now im affraid of the tail snapping off i hope this happens quick im ready to put this thing on ebay for best offer and get a logo 700
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Old 11-17-2012, 07:29 PM   #66
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Put a set of non align tails on like edge and test hover you should be fine
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Old 11-18-2012, 09:42 AM   #67
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Check this out.

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Old 11-18-2012, 09:48 AM   #68
Dino Spadaccini
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Default the fix for the tail

!
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Old 11-18-2012, 09:48 AM   #69
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Quote:
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Check this out.

Already a thread on it here....

http://www.helifreak.com/showthread.php?t=472299
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Old 11-18-2012, 09:49 AM   #70
Dino Spadaccini
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Default the fix for the tail

!
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Old 11-18-2012, 11:49 AM   #71
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I run the older stuff, but can someone explain how changing the TT gears will stop the tail shafts from breaking? Do these gears reduce vibration? Do they somehow mitigate the effects of the too heavy tail blades? Am I confusing more than one issue here? Don't get me wrong, they look nice.

And I'm not trolling! I am very curious!
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Old 11-18-2012, 05:17 PM   #72
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Add one more. It occurred in a vertical pirouette, after I had put it through some left right spins at altitude so I would have plenty of time to auto in. 10+ flights. Personally I believe it's a weak shaft. Now I'm also down 3 servos.
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Old 11-18-2012, 06:02 PM   #73
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One, has anyone tried the 700N shaft with any success?

Two, all three servos are locked up. Any chance they are salvageable?
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Old 11-18-2012, 06:22 PM   #74
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what happens when you power them up?
I've had some servos in the past that won't move by hand but worked great under power and radio control.
just be ready to unplug the power in case they are really seized, you would just need to replace the gears in that case.
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Old 11-18-2012, 07:33 PM   #75
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two of them move under power, one doesn't. Prior to all this they could be back driven very easily.
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Old 11-18-2012, 08:03 PM   #76
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Nice demonstration of how insanely strong the new TT gears are ... but how does this mitigate the snapped shafts?
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Old 11-18-2012, 10:58 PM   #77
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two of them move under power, one doesn't. Prior to all this they could be back driven very easily.
I'd probably use the 2 if they run smoothly and center well, maybe just open the casing and inspect the gears, clean out the lot and re-grease, while you are cleaning you would probably notice and missing teeth or imperfections. When in doubt don't risk your $2k model on a $30 servo gear set. for the other that doesn't turn inspect the gears on that too but I'd bet money on you needing to replace the gears.
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Old 11-18-2012, 11:44 PM   #78
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Hi,
What has happened to you happened to & lost my landing gear, side frame, one battery pack, main blads... I wish to know what could be the problem. .. Align should be careful not to spoil the brand personally love Align & it the best among what I have, for more then 7 years without problems as such ....

Sent from my GT-N7100 using Tapatalk 2
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Old 11-19-2012, 05:34 AM   #79
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i dont think this is a fix for the tail problem of the trex700 dfc

listen: like we said we need dampening at the tailrotor. copy the logo700 tail and we will be happy
we neither want a step down on the tail shaft. there is no radius on that - makes it more likely to break

how many people have allready crashed their heli paied lots of money for this monkey design
including someone could get hurt or even killed

so bring a 6 mm shaft with a 6 mm tail hub and plasic tail blade holder with some slope or a design with dampening built in like the logo 700

AND if align in future has a problem with some design just come here and ask for solution because here we are professional engineers that know what they do
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Old 11-19-2012, 05:59 AM   #80
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guys i jumped the gun with the tail gears as part the of fix, I just received and email from Align and they have a solution for the hum. Sorry for getting ahead of myself on this matter but the Fix will happen and i will update everyone as soon as i know
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